Effective Date: 18 September 2026

Mimi's Glow Heaven ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you use our website, mobile application, or purchase our products online or from our offline store.

When you place an order, create an account, contact us, or use our website or mobile app, we may collect information such as:

• Name
• Mobile number and email address
• Billing and delivery address
• Order and purchase details
• Payment-related information
• Information you provide when contacting customer support

We may also automatically collect basic technical information such as IP address, browser/device information and website/app usage data.

We use your information to:

• Process and deliver your orders
• Provide order and delivery updates
• Process payments and maintain transaction records
• Provide customer support
• Manage your account and orders
• Improve our website, mobile app and products
• Prevent fraud and unauthorized activities
• Comply with applicable legal, tax and regulatory requirements
• Send promotional communications where permitted by applicable law

We do not sell or rent your personal information.

We may share necessary information with trusted service providers such as payment processors, delivery/courier partners, technology or hosting providers, and other service providers who help us operate our business. We may also disclose information when required by law or by a lawful government or regulatory authority.

Payments may be processed through third-party payment service providers. We do not intend to store your complete debit card, credit card or other sensitive payment credentials on our own systems. Payment information may be handled directly by the relevant payment service provider according to its own privacy and security policies.

Our website and mobile application may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality and understand usage of our services.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Online orders are generally processed and shipped within 7 days of receiving the order, subject to product availability and other circumstances.

For our return/refund terms, please refer to our Refund/Return Policy. Unless otherwise required under applicable law, no refund is provided after an order has been delivered.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise questions regarding how your information is used.

We may update this Privacy Policy from time to time. Any updated version will be published on our website and/or mobile application with the revised effective date.

If you have any questions regarding this Privacy Policy or your personal information, please contact Mimi's Glow Heaven through the contact details provided on our website.

Website: https://mimisglowheaven.com