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Effective Date: 18 September 2026
Welcome to Mimi's Glow Heaven. By accessing or using our website, mobile application, or purchasing products from us through our online or offline store, you agree to these Terms & Conditions.
Mimi's Glow Heaven is an own-brand business offering products through its website, mobile application, and offline store.
We reserve the right to update product information, pricing, availability, offers, and other details at any time without prior notice.
We make reasonable efforts to display accurate product names, descriptions, images, prices, and other information.
However, minor variations in product colour, appearance, packaging, or specifications may occur due to photography, screen settings, manufacturing changes, or packaging updates.
Customers may place orders through our website or mobile application.
An order is considered accepted after it has been successfully placed and, where applicable, payment has been successfully received or verified.
We reserve the right to cancel or decline an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate business reasons.
All prices displayed on the website or mobile application are subject to change without prior notice.
Applicable taxes, delivery charges, or other charges, if any, will be displayed during the ordering process.
Payments may be processed through third-party payment service providers. Customers must provide accurate payment and billing information.
Online orders are generally processed and shipped within 7 days of receiving the order, subject to product availability and other circumstances.
Actual delivery time may vary depending on the customer's location, courier service, weather, public holidays, or other circumstances beyond our reasonable control.
Orders may be eligible for cancellation before shipment, subject to our cancellation terms.
No refund will be provided after an order has been delivered, except where a refund or other remedy is required under applicable law or approved by Mimi's Glow Heaven.
For damaged, defective, or incorrectly delivered products, customers should contact us promptly after delivery with the order details and supporting photographs/videos.
Please refer to our Refund & Return Policy for further details.
Products purchased directly from our offline store are subject to the applicable billing, exchange, return, and refund terms communicated at the time of purchase.
If you create an account on our website or mobile application, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.
You agree to provide accurate and updated information when placing an order or creating an account.
You agree not to:
The Mimi's Glow Heaven name, brand, logo, product information, photographs, graphics, website content, application content, and other materials are owned by or licensed to Mimi's Glow Heaven and may not be used without prior written permission.
Our website and mobile application may use third-party services such as payment gateways, courier companies, hosting providers, analytics services, or other technology providers.
Your use of such services may also be subject to the respective third party's terms and policies.
To the extent permitted by applicable law, Mimi's Glow Heaven will not be responsible for delays, interruptions, or losses caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or government restrictions.
Nothing in these Terms & Conditions is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.
Your use of our website and mobile application is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
We may modify these Terms & Conditions from time to time. Updated terms will be published on our website or mobile application and will become effective from the date stated in the updated version.
If you have any questions regarding these Terms & Conditions, orders, products, or our services, please contact Mimi's Glow Heaven through the contact details provided on our website.
Website: https://mimisglowheaven.com