Effective Date: 18 September 2026

Thank you for shopping with Mimi's Glow Heaven. We are committed to providing quality products and a smooth shopping experience through our website, mobile application, and offline store.

Orders placed through our website or mobile application are generally processed and shipped within 7-10 days of receiving the order, subject to product availability and other circumstances.

Delivery time may vary depending on the delivery location and courier service.

Once an order has been successfully delivered to the customer, no refund will be provided.

Customers are requested to carefully check the product and order details upon delivery.

If you receive a product that is damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery with your order details and relevant photographs/videos.

We will review the matter and, where applicable, may provide a replacement or another appropriate resolution at our discretion, subject to verification.

No cancellations are allowed once an order is placed.

Strictly *no refund* policy.

Purchases made directly from our offline store are subject to the return, exchange and refund terms communicated at the time of purchase.

For questions regarding an order, return, replacement or refund, please contact Mimi's Glow Heaven through the contact details available on our website.

Website: https://mimisglowheaven.com